Our scheme is inspected by the Care Quality Commission who assess whether services are meeting the needs of people who use them. Please click here to view our CSCI reports, also as members of CROSSROADS CARE Association we adhere to our internal system of quality assurance, which is called CROQUET which is based on PQASSO.  We are audited by the CROSSROADS CARE Association and have attained our Level 3 status.

In addition to these every year, we send a Quality of Service Questionnaire to all the Carers receiving our service. This is an opportunity for Carers to tell us what they think of the service we provide and how we can improve the service for the future to ensure we maintain our high standards. Carers help in this survey is very much appreciated and is confidential.

All comments, complaints and suggestions are always welcome as we aim to provide a high quality and responsive service recognising that it can take time to establish a good working relationship. We are happy to talk with you about any difficulties or issues that you may have about our service at any time. Nevertheless if you have a complaint please read our Comments and Complaints Policy and follow the guidlenes below.

Comments & Complaints